Privacy Policy

We are ww.french-mall.com (collectively referred to as “we”), our site offers a convenient way to shop online over the Internet, and also provides delivery services.

We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information.

This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”).

Purpose of Collection and Use of Personal Data:
You need not supply any personal data in order to access our website. When you participate in, access or sign up to any of the services, personal data is collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the services to you. By submitting your personal data, you consent to our use of your personal data as set out in this Privacy Policy Statement.

Personal data collected from you may be used by us for:
1) Providing you with the related services;
2) Verifying your account identity;
3) Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;
4) Analyzing, verifying, and/or conducting credit checks, payment details and/ or conditions, so as to provide you with the related services;
5) Providing you with customer service;
6) Conducting marketing research, statistics analysis, and behavior analysis;
7) Auditing;
8) Making disclosures when required by applicable laws, rules and regulations;

Types of Personal Data Collected:
For the purpose of carrying on the our business, including registration and administration of our website and related products and services (including relevant online services), you may be requested to provide personal data to us including but not limited to, the following, without which it may not be possible to satisfy your request:
(i) Your name;
(ii) Contact details, including contact name, telephone number, email address, delivery address.
In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional.

Our web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server's usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:
(i) The browser type and version;
(ii) Operating system; and
(iii) The IP address and/or domain name.

Confidentiality, Disclosure and Security of Personal Data:
We do not trade your personal information and contact information for gain without your written consent. All personal data collected and held by us will be kept confidential, but where disclosure is necessary for us to comply with any statutory obligations or requirements, or for us to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):
1) Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organizations;
2) Our associated companies, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sale and marketing, administration or provision of the Services;
3) Any other person under a duty of confidentiality to us including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
4) Banks, financial institutions, credit card issuing companies or debt collection agencies.

Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place.

Whilst we strive to protect any personal data, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

Retention of Personal Data:
In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.

Access to and correction of information:
If you have any query in relation to our privacy policy or you want to access and/or correct your personally identifiable information which you have given us via internet, you may write to us via:
Email: cs@french-mall.com

Use of Cookies:
When you browse our site: ww.french-mall.com, we will record your visit only and will not collect any personally identifiable information from you unless otherwise stated. Cookies used (if any) in any part of our site will not be deployed for collecting personally identifiable information. For your information, Cookies are computer files which will be stored in web surfer’s computer for the purposes of obtaining configuration information and analyzing web surfers’ viewer habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You have a choice not to accept the Cookies, but to do so you may be unable to utilize or activate certain available functions on our site.

Scope of Application:
This Privacy Policy Statement only applies to our website. Our website may contain links to other sites and pages. By activating a link, for example by clicking on the banner of an advertiser or any third party links, you leave our website and we do not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

Juvenile Protection:
We will neither knowingly collect information on any persons under 18 (“juvenile”) nor advice any juvenile to use our services. Unless permitted by law and approved by the guardian, the juvenile may not register an account or send their name, address, telephone or email address to us. If we collect any information about the juvenile negligently, we will delete as soon as possible when it comes to our attention. If you think that we might hold information from or on any juvenile, please contact us.

Amending Privacy Policy Statement:
Our Privacy Policy Statement may be amended from time to time without prior notice, and it will be published on our site (www.french-mall.com). You are advised to check it on a regular basis in order to obtain the latest version.